Claims and Documents Processing

The Claims and Documents Processing Division includes Documents Processing, Data Entry, and Claims Examiners.

The Documents Processing Unit is responsible for all incoming and outgoing mail activities and processing of correspondence via doc prep through to scanning into the ICMS system. This unit also handles copying of files and coordinates the transfer, retention, and destruction of claim files within the agency.

The Data Entry Unit is responsible for the quality input of information submitted by case parties.

The Claims Examiners Unit is responsible for reviewing the claim file for timely payment of benefits, submission of corresponding Board files, and closure of claim files.