1-800-georgia is a toll-free service for citizens who are seeking state services but don't know who to call. The Call Center will connect callers to the correct government agency with their first call. Upon receipt of a call, the trained agent searches the state's KnowledgeBase to locate the correct service and phone number. The agent then connects the caller to the person or place responsible for the service needed. The goal is to improve customer service for all Georgia citizens by eliminating the aggravation of being transferred numerous times in search of information.